EOS Customer Service Representative

Job offer in Melville (New York), USA

Principal Responsibilities
Communicate with Patients and Patients Representatives to resolve healthcare accounts while offering excellent customer service.
Maintain diplomacy when addressing matters escalated.
Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
Responsible for meeting monthly goals and quality standards through efficient and accurate work processes.
Review open accounts to determine and take appropriate actions through understanding charges, billed claims, payments, denials, adjustments, and refunds.
Respond to verbal and/or written inquiries in a timely manner.
Process all correspondences with adherence with the Health Insurance Portability and Accountability Act (HIPAA) guidelines where applicable.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with NCO policies and procedures.
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible problems or areas of improvement.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.

Job Details

Employment Status
Full time
Company Name
Job Location
Melville (New York), USA

Job Requirements

Minimum Educational Qualification
Standard X

The Company

Company Name
Company Description
NCO is an industry leader in providing business process outsourcing services including accounts receivable management, customer relationship management and back office services for a diversified customer base. Our clients are empowered to successfully address immediate business needs, while empowering long-term growth across the entire customer lifecycle. NCO currently provides services through offices in Antigua, Australia, Barbados, Canada, Guatemala, India, Mexico, Panama, the Philippines, United Kingdom and the United States.
Your Contact Partner
Michelle Nuqui
Additional Information
You may also apply online at


High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience desired.
Previous customer service and healthcare receivables experience preferred.
Understanding of health insurance providers, Workers' Compensation, Medicare, Medicaid, and liability claims processes and contracts.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.

Work Environment

Office environment.
Ability to lift and/or move 20 pounds with or without accommodation.
We offer a competitive salary and comprehensive benefits package, paid time off and a 401 (k) plan.


Information for Melville, New York (USA-11747)

Post Code
New York